Terms and conditions

Currency Exchange:
  • Customers engaging in currency exchange services with VFX acknowledge that exchange rates are subject to market fluctuations and may change without notice.
  • VFX reserves the right to refuse service for transactions that are not compliant with local and international regulations.
  • While VFX strives to offer competitive rates, customers are responsible for any applicable fees or commissions associated with their transactions.
  • Currency purchase limits may apply and vary depending on local regulations and office locations. Customers should inquire about these limits in advance.
Forex Card:
  • Customers applying for a Forex card with VFX are responsible for providing accurate and up-to-date information during the application process.
  • Forex cardholders must ensure they are aware of the card’s expiration date and plan for card renewal well in advance.
  • In the event of loss or theft of the Forex card, customers must report it to VFX immediately for card blocking and replacement.
  • Customers should be aware of any foreign transaction fees or ATM withdrawal fees that may apply when using the Forex card internationally.
International Wire Transfers:
  • Customers initiating international wire transfers with VFX are required to provide accurate recipient details, including bank account information, and the source of funds must comply with local and international regulations.
  • VFX cannot guarantee the exact processing time for international wire transfers, as it may vary based on destination, intermediary banks, and unforeseen circumstances.
  • Transfer fees associated with international wire transfers are subject to change and depend on the amount and destination. Customers should inquire about the specific fees for their transactions.
  • Customers are responsible for understanding and complying with local regulations and destination-specific requirements for international wire transfers.